How to Get
Your Medical Records From a Bali Hospital

To get your medical records from a Bali hospital, request
them from the hospital’s medical records department (rekam medis) before
you are discharged, ask specifically for a discharge summary, doctor’s
report, test results, and itemised bill, bring your passport as ID, and
expect a small administrative fee and a short wait. Ask whether
an English version is available; if not, you may need a translation for
your insurer and your doctor at home. Getting these documents before you
leave the country is far easier than requesting them from abroad — a
concierge can collect and translate them for you.

Whether you need documents for an insurance claim, for follow-up with
your own doctor, or simply for your peace of mind, knowing how to get
your medical records from a Bali hospital saves a great deal of hassle
later. This guide walks through exactly what to ask for and how to avoid
the common pitfalls.

Why your records matter

Your Bali medical records are not just formalities. You will likely
need them for:

• Insurance claims — insurers require an itemised
  bill and a medical report to reimburse a reimbursement-based claim, or
  to close out a cashless one.
• Continuity of care — your doctor at home needs to
  know what was diagnosed, what medication you were given, and what
  follow-up is required.
• Fitness to travel — airlines and evacuation
  providers may need documentation of your condition.
• Legal or police matters — after a road accident,
  records support both insurance and any police report.

Because so much depends on them, it is worth collecting them properly
rather than leaving with a scrap of paper.

Medical disclaimer: This information is for general
guidance only and is not medical advice. Bali Medical Concierge
coordinates care and does not diagnose or treat. Always consult a
licensed physician. In an emergency call 118/119 or your nearest Bali
hospital.

What to request — the full
checklist

When you ask the medical records department (in Indonesian, rekam
medis), request each of these by name:

• Discharge summary — the key document summarising
  your diagnosis, treatment, and follow-up plan.
• Doctor’s medical report — a more detailed clinical
  account, often specifically required by insurers.
• Test and imaging results — blood work, X-rays,
  CT/MRI reports (and the images themselves on a disc or digital file if
  relevant).
• Itemised bill / invoice — a line-by-line breakdown,
  not just a total. Insurers insist on this.
• Prescription details — names and doses of
  medications given and prescribed.
• Proof of payment / receipts.

Ask for these before discharge while you still have
easy access to the ward and the treating doctor.

The practical process

1. Ask early. Tell the ward or the international desk
   on the day of discharge that you want your full records.
2. Bring ID. Your passport is required; records are
   released to the patient or an authorised representative.
3. Complete a request form. Hospitals have a formal
   process for releasing medical records.
4. Expect a fee and a wait. There is usually a small
   administrative charge, and detailed reports can take from a few hours to
   a few days.
5. Check the language. International hospitals like
   BIMC often provide English documentation; local and
   public hospitals may issue records in Bahasa Indonesia,
   which you may need translated.

If you have already left Bali, records can still be requested
remotely, but it involves an authorisation form, ID verification, and
often a slower back-and-forth — which is exactly why collecting them
before departure is so much simpler.

The translation problem

A record in Bahasa Indonesia is of limited use to an insurer or a
doctor who reads only English. For claims and continuity of care, you
may need a certified or accurate translation of the
discharge summary and medical report. Getting this arranged locally,
quickly, and correctly matters — a mistranslated diagnosis or medication
can cause real problems. This is one of several areas where having a
medical
interpreter or coordinator involved pays off.

Records and your insurance
claim

If you are claiming on travel insurance, your records are the
backbone of the claim. Whether you were treated
cashless via a guarantee of
payment or are seeking reimbursement, the
insurer will want the itemised bill, the medical report, and often proof
of the incident. Assembling a complete, correctly translated package the
first time avoids frustrating requests for “more documentation” weeks
later. Our insurance
liaison service exists partly to make sure this package is
clean and complete.

Records for follow-up care

Once home, or travelling on, your records let a doctor pick up where
the Bali team left off. For anything needing review — a healing
fracture, post-surgical checks, or ongoing medication — sharing your
discharge summary enables a smooth telemedicine
follow-up after leaving a Bali hospital or an in-person
appointment at home.

How a concierge helps with
records

Collecting, translating, and packaging medical records is fiddly,
time-consuming work — the last thing a recovering patient wants to
chase. As an all-Bali concierge we:

• Request the full record set from the hospital’s
  rekam medis department on your behalf.
• Arrange accurate translation into English where
  needed.
• Assemble the insurance package — itemised bill,
  medical report, proof of incident.
• Handle remote requests if you have already flown
  home.
• Explain the discharge plan in plain English so
  nothing is missed.

How Bali Medical Concierge
helps

We coordinate across every Bali hospital, so wherever you were
treated, we can obtain your records, get them translated, and make sure
they are complete and usable for your insurer and your doctor at home.
We don’t provide medical advice or treatment — we make sure the
paperwork that follows your care is done properly, so a claim is not
lost and your home doctor has what they need.

To have your Bali medical records collected and translated,
request a Bali medical
concierge or message a coordinator on WhatsApp at wa.me/6281139414563. For more on
navigating Bali hospitals, start with our hospital guide for
foreigners, or return to the homepage to see everything we coordinate.

Reviewed by Dr. Kadek Wirawan, MD — last reviewed 2027. Medical
Advisor & Patient Coordination Lead, Bali Medical
Concierge.

Sources: Indonesian Ministry of Health (Kemenkes) medical records
(rekam medis) regulations; World Health Organization guidance on patient
health records and continuity of care (who.int).